E-Commerce Customer Support Manager Job Interview Questions And Answers
69 E-Commerce Customer Support Manager Questions and Answers:
E-Commerce Customer Support Manager Interview Questions Table of Contents

1 :: Give me a specific example of a time when you had to conform to a policy with which you did not agree?
You want to first understand why the policy was put into effect. From there, if you truly disagree with it, explain your position to your management. If they don't change it, then you must accept their decision and continue to work or the alternative decision would be to find a new job.
Read More2 :: What specific steps do you utilize in solving workplace problems?
Analyze the problem As E-Commerce Customer Support Manager. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.
Read More3 :: What did you dislike about your old job?
Try to avoid any pin point , like never say “I did not like my manager or I did not like environment or I did not like team” Never use negative terminology. Try to keep focus on every thing was good As E-Commerce Customer Support Manager , I just wanted to make change for proper growth.
Read More4 :: How do you believe you would benefit our organization?
This is a great question that provides you the opportunity to put your best foot forward, to tell the interviewer why he or she should consider hiring you for the job. Make sure you're well prepared for this question as you won't likely get a second chance to really shine.
Read More5 :: Tell us something about yourself?
Bad Answer: Candidates who ramble on about themselves without regard for information that will actually help the interviewer make a decision, or candidates who actually provide information showing they are unfit for the job.
Good answer: An answer that gives the interviewer a glimpse of the candidate's personality, without veering away from providing information that relates to the job. Answers should be positive, and not generic.
Read MoreGood answer: An answer that gives the interviewer a glimpse of the candidate's personality, without veering away from providing information that relates to the job. Answers should be positive, and not generic.
6 :: What is your greatest strength As E-Commerce Customer Support Manager?
This is your time to shine. Just remember the interviewer is looking for work related strengths As E-Commerce Customer Support Manager. Mention a number of them such as being a good motivator, problem solver, performing well under pressure, being loyal, having a positive attitude, eager to learn, taking initiative, and attention to detail. Whichever you go for, be prepared to give examples that illustrate this particular skill.
Read More7 :: Tell me about a time when you successfully handled a situation?
For this question, the interviewer wants to know what you do in a situation that doesn’t have a clear answer. This will help the interviewer know how you respond to unforeseen challenges.
Read More8 :: Tell me why do you want this job As E-Commerce Customer Support Manager?
Bad Answer: No solid answer, answers that don't align with what the job actually offers, or uninspired answers that show your position is just another of the many jobs they're applying for.
Good answer: The candidate has clear reasons for wanting the job that show enthusiasm for the work and the position, and knowledge about the company and job.
Read MoreGood answer: The candidate has clear reasons for wanting the job that show enthusiasm for the work and the position, and knowledge about the company and job.
9 :: What do you consider to be your greatest strength?
There isn't any right answer. Just make sure to make your response positive and true. A few good examples include: Your ability to solve complex problems, Your ability to work well on a team, Your ability to shine under pressure, Your ability to focus in chaotic situations, Your ability to prioritize and organize, Your ability to cut through the fluff to identify the real issues, Your ability to influence other positively. If your strength relates to the position in question that will be more beneficial - but again be honest, don't create a strength for yourself just because you think it will sound good.
Read More10 :: Have you ever you have been in a position As E-Commerce Customer Support Manager where you've had to fire someone? How did you feel about that experience?
Be very thoughtful about your answer. This is a very serious matter for most companies and requires a very serious answer. You need to express that you will do it when it is the right thing to do but you don't want to give the impression that you're callus to the process. Don't forget that firing is not the same as laying someone off - it typically is for the direct benefit of the company.
Read More11 :: Describe your work ethic?
While discussing this, be sure to stress specific examples of what you bring to the company. Good qualities include resolve to fulfill job responsibilities, optimism, and a desire to be as efficient as possible while at work.
Read More12 :: How do you handle confidentiality in your work?
Often, interviewers will ask questions to find out the level of technical knowledge As E-Commerce Customer Support Manager that a candidate has concerning the duties of a care assistant. In a question such as this, there is an opportunity to demonstrate professional knowledge and awareness. The confidentiality of a person’s medical records is an important factor for a care assistant to bear in mind.
Read More13 :: Top 12 Best Brainteaser Interview Questions:
Brainteaser questions As E-Commerce Customer Support Manager have become popular for interviews in recent years, as word has gotten out that top tech companies such as Apple, Google, Microsoft and IBM have used this type of question at one time or another.
Companies like Google aren't using these questions so much any more, but many companies, are, and it may be good to prepare for them As E-Commerce Customer Support Manager. The key to these isn't so much getting the exact answer, as it is showing how you would come up with an answer.
Here's a sample of 12 of the best and most difficult.
1. How many street lights are there in New York City?
2. How many gas stations are there in the United States?
3. How many golf balls can fit in a school bus?
4. How much should you charge to wash all the windows in Seattle?
5. Why are manhole covers round?
6. How many times a day does a clock's hands overlap?
7. How would you test a calculator?
8. Describe the internet to someone who just woke up from a 30-year coma.
9. How much does the Starbucks in Times Square bring in, in annual revenue?
10. You are shrunk to the height of a nickel and thrown into a blender. Your mass is reduced so that your density is the same as usual. The blades start moving in 60 seconds. What do you do?
11. What is the air speed velocity of an unladen swallow? ;)
12. How many golf balls are there in Florida?
Read MoreCompanies like Google aren't using these questions so much any more, but many companies, are, and it may be good to prepare for them As E-Commerce Customer Support Manager. The key to these isn't so much getting the exact answer, as it is showing how you would come up with an answer.
Here's a sample of 12 of the best and most difficult.
1. How many street lights are there in New York City?
2. How many gas stations are there in the United States?
3. How many golf balls can fit in a school bus?
4. How much should you charge to wash all the windows in Seattle?
5. Why are manhole covers round?
6. How many times a day does a clock's hands overlap?
7. How would you test a calculator?
8. Describe the internet to someone who just woke up from a 30-year coma.
9. How much does the Starbucks in Times Square bring in, in annual revenue?
10. You are shrunk to the height of a nickel and thrown into a blender. Your mass is reduced so that your density is the same as usual. The blades start moving in 60 seconds. What do you do?
11. What is the air speed velocity of an unladen swallow? ;)
12. How many golf balls are there in Florida?
14 :: What three character traits would your friends use to describe you?
Friends would typically use attributes like (assuming you have these): Trustworthy, honest, hardworking, friendly, courageous, nice, diligent, organized and so forth. Not saying you have all of these, but the best way for you to find out is to survey your friends by asking them what they consider your brand to be.
Read More15 :: Do you know anyone that works with our company?
Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview. If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them.
Read More16 :: Give me an example of a time when you set a goal and were able to meet or achieve it?
Show that you set great goals and the process and steps you took to achieve it. Details really matter here.
Read More17 :: Do you have any blind spots?
This question is often meant to trick candidates since acknowledgment of blind spots would indicate they were aware of them. Also, do not disclose bad habits or other personal concerns. Let the interviewer find out about your personal flaws through the course of the interview without directly stating these flaws.
Read More18 :: How do you propose to compensate for your lack of experience?
The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.
Read More19 :: Why did you select the University _______?
Discuss the academic program, the extracurricular program(s), the school spirit, the quality of your peers, and the professors.
Read More20 :: What education or training have you had that makes you fit for this profession As E-Commerce Customer Support Manager?
This would be the first question asked in any interview. Therefore, it is important that you give a proper reply to the question regarding your education. You should have all the documents and certificates pertaining to your education and/or training, although time may not allow the interviewer to review all of them.
Read More21 :: What is the difference between a big ego and a healthy ego?
"Ego" should be replaced by confidence. It's good to be confident as it shows that you know what you're doing. However, a big ego is when confidence spirals out of control and you become arrogant.
Read More22 :: What do you see yourself doing within the first 30 days of this job?
Typically the first 30 days are designed for you to learn as much as possible As E-Commerce Customer Support Manager. Work hard to get to know your teammates, how they work together, and how you can make the biggest impact.
Read More23 :: If you have multiple projects on your plate, how do you handle completing them on time?
Prioritize based on business importance. Set clear timelines for each so that you know which ones to knock out first. Get your teammates to help if necessary.
Read More24 :: Do you like being around people?
People skills are a necessity for medical assistants. When answering this question, be sure to show that you enjoy interacting and working with others and that you also derive great enjoyment from helping others. This will show that you are a team player and that you would be a valuable team member As E-Commerce Customer Support Manager.
Read More25 :: What do you consider to be your weaknesses?
What your interviewer is really trying to do with this question—beyond identifying any major red flags—is to gauge your self-awareness and honesty. So, “I can't meet a deadline to save my life As E-Commerce Customer Support Manager” is not an option—but neither is “Nothing! I'm perfect!” Strike a balance by thinking of something that you struggle with but that you’re working to improve. For example, maybe you’ve never been strong at public speaking, but you've recently volunteered to run meetings to help you be more comfortable when addressing a crowd.
Read More26 :: What differentiates you from the competition?
Think about what you bring to the table that you truly believe is unique - the easiest way to do is to think of your own personal stories that demonstrate your work ethic, skills, and dedication. Most people have some or all of those skills, but the unique stories are what make people stand out in interviews.
Read More27 :: How do you feel about technology at the workplace in general?
It's a great enabler for us to collaborate better as a team, for us to reach customers more efficiently and frequently and I believe it can help any company become more efficient, leaner, and more productive.
Read More28 :: How do you prioritize your work initiatives As E-Commerce Customer Support Manager?
Discuss how you prioritize your work initiatives based on the company initiatives. For example, if you're in customer service discuss how you're focused on providing the best customer experience.
Read More29 :: What makes you a good manager?
Describe how you manage people, time, money and energy in the most effective manner to achieve the best return of that investment.
Read More30 :: How do you feel about taking on repetitive tasks As E-Commerce Customer Support Manager?
This answer depends on whether or not the job has a lot of repetitive tasks with no variation. If it does, then you would need to be okay with the idea of doing the same task over and over again. If you feel you can offer more than repetitive work, then describe how you would be able to do so.
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