Citi Bank Interview Preparation Guide
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Citi Bank related Frequently Asked Questions by expert members with job experience as Citi Bank. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

29 Citi Bank Questions and Answers:

1 :: Please explain me your job title and primary duties?

I worked as a financial analyst. My duties were to reconcile accounts, implement annual systems, review accounts. In the implementation of the system we have to deal with many global customers. We have to do reports, provide a kind of customer service to them and also liaise between the technology department and the operation departments.
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2 :: Explain me about a time when you were under immense pressure?

My example was from a previous experience where the firm was on the brink of making massive losses due to delay in supply of raw materials from suppliers but my pro-activeness and leadership ability helped salvage the situation. I stayed close to the supplier’s factory, which was 600 kilometers away, for close to 2 weeks to ensure that our firm’s goods were given high priority. Afterwards, I re-planned the project from that situation to ensure timely delivery and prevented order cancellation from the client.
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3 :: Explain me how do you check your work for accuracy?

In asking bank interview questions about your attention to detail and accuracy the interviewer wants to know if you are able to accurately carry out your tasks with close attention to all aspects of your work.

Provide specific examples of how you check your outputs for accuracy and completeness and what you do if you find a mistake.
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4 :: Explain me your views about the changes in Banking Scenario?

Banking sector has successfully been adding new products and innovative services to its basket of products being offered to retail customer and institutional customers. I think the banking sector will keep its goal to accelerate the growth. Secondly each bank would like to optimize its costs of marketing and distribution so as to keep its overheads low without effecting its reach or quality of services.

With regards to changes, I feel that there would be marketing strategy which would be “socially engaging”. The leading banks would adopt “Intelligent Multichannel” approach over their brick and mortar branch banking.
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5 :: Tell me why do you think you're suited to a career in investment banking?

As you're interested in a career in banking, plenty of reasons should spring to mind, and if they don't you should consider choosing another path!

Often students are attracted to the intellectual challenges and high-profile nature of the dealings of the finance world, the fast pace of the work here, and the rewards on offer, all of which are very valid reasons for applying to a bank.

But they're also valid reasons for applying for jobs in other parts of the finance world, so make sure you explain why you want a job at a bank, and in your chosen area in particular. Perhaps you're keen for the broad and deep financial training and prestigious experience that only a leading bank can offer?

Your interviewers may also ask if anything puts you off banking. If you have any real doubts, an interview is not the place to air them, but it's a great idea to show that you've considered the difficulties the industry is currently going through before choosing to make an application.
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6 :: Do you know our business model?

Banks provide their clients with advice, assistance in arranging financing, and other services, such as access to trading on the markets, investment management, and risk reduction. Their main source of revenue is the fees they charge their clients for these services.

Some banks have departments which invest or trade the bank's own money to generate returns, though the extent to which they can do so has become more limited in recent years.
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7 :: Explain me what made you decide to work for this bank?

This is your opportunity to shine. Do your homework and research the bank before your interview. Make a list of three or four reasons why this is the right bank for you.
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8 :: Explain me about a situation where you had to deal with an angry customer?

Customer service skills are essential for any frontline banking job. Your example should display good listening skills, the ability to clarify the customer's needs and to respond with patience and empathy.

Show how you develop positive customer relationships by trying to meet the customer's expectations and taking responsibility for the customer's satisfaction.
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9 :: Please explain what was the work environment like?

Well it was really good. They are really flexible. They offer working from home which is really good. They offer to handle different schedules. For example, from 9 to 5, from 9 to 6. You don’t have to have exact schedule. They are really flexible with the hours and also work from home which is something that many people like.
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10 :: Tell me what should an applicant wear to the interview?

Professional, it has to be professional.
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