Restaurant Manager Interview Preparation Guide
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Restaurant Manager related Frequently Asked Questions by expert members with experience as Restaurant Manager. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts

90 Restaurant Manager Questions and Answers:

1 :: Explain me a situation where a customer was upset and you handled the situation?

A customer had found a hair in her food, after apologizing for the event I assured her that all necessary precautions have been taken and that this incident will be look into more intensely, I showed her that all our staff wear the required gear and take the needed precautions, I replaced her meal and offered a discount for a future date at the restaurant. She left satisfied - I addressed the problem immediately, took care of her needs and showed her that the problems is not one that happens often and will be dealt with even more care in the future.

2 :: Explain me what is your greatest strength?

I am an extremely hard working and quick leaning person. I have got good communication skills. I have got similar working experience. I can easily adapt with d change in working culture. I have team work spirit.

3 :: Tell me do you enjoy talking to customers?

I do not have any problems speaking with customers when the need arises. I am excellent communicator and likeable.

4 :: Explain what are your goals for my restaurant?

I would like to contribute to making the restaurant one of the most talked about restaurants that gives great customer care, great food and drinks, with a friendly family atmosphere, take control of profit margins, and help to develop team members.

5 :: Explain what are your experiences with hiring a staff?

I have a strong ability to hire, I had the opportunity to open brand new store locations, on two different occasions,with the responsibility having to hire the entire staff.

6 :: Tell me what is your main weakness that you'd like to improve upon as a manager?

I am a perfectionist and tend to want to do things myself but I have continously learnt to delegate because that is the only way to make my employee better and have a good succession plan.

7 :: Tell me what are the key tasks for restaurant supervisor?

Restaurant supervisors provide leadership to restaurant staff. They create and disseminate schedules and duties, oversee food preparation activities, control inventories of food and equipment, recommend measures to improve work procedures and ensure that customers have a good dining experience.

8 :: Explain what irritates you about co-employees?

There is just one thing i.e. Inefficiency.

9 :: Tell me how do you apply ISO 9001 to your job?

ISO 9001 is a quality management system which is aimed at improving the operations of a business. In a restaurant environment, the system lays out requirements that are necessary to run a restaurant in terms of operational stability, quality of food and personal hygiene of food service workers.

10 :: Explain do you have experience hiring and/or firing personnel?

If you do, don't hesitate to give examples of firing people, as long as you explain your decision clearly and confidently. Further, explain you decision process on hiring new employees. Be specific and confident about your past decisions on employee hiring, professional development, and retention.

11 :: Explain a typical work week for a food management position?

Employers expect a supervisor candidate to discuss what they do and how they do it in detail. Before the interview, you'll want to be well-versed in the duties that will be required of you. Talk with a colleague or reflect on your own previous positions that relate to the desired job and make note of all the key details. The more you can connect past experiences and know-how with the current job opening, the more successful you'll be at answering questions related to this topic. Good topics to cover include showcasing how you're organized and timely.

12 :: Tell us why do you think that the position of an assistant manager is important for the company?

Be confident answering in the affirmative. The assistant manager's role is exciting and challenging as you work closely with an executive of the company. It is a job that is all about management and applying management skills. The assistant manager often communicates with staff, managers, and customers, and directly oversees customer service. Assistant managers play an important part in ensuring profit and a good name for the organization.

13 :: Tell me which thing is more important - money or work?

Money is important to survive but the work is even more important. Work makes us what we are. Money comes later.

14 :: Why did you leave your last job as Restaurant Manager?

I was looking for a little more challenge. While I loved my work immensely, I believe that I have a lot more to offer to a bigger concern.

15 :: Explain how well do you get to know the customers that visit your establishment?

I am a very observant and attentive person. After observing customers for a while, I try to create a rapport by studying their preferred products and using that to strike a conversation.

16 :: Tell me what experiences do you have in the Restaurant field?

I have almost 10 years experience working in the field. It includes working in fine dining, exclusive private events, corporate setting, steak house and casual dining.

17 :: Tell us what questions do you have for us?

What is the top priority for the person in this position over the next three months? What qualities have previous managers had that helped them succeed in this position?

18 :: Tell me what are some ways you deal with customer complaints?

Do you have any specific examples? When you work in a restaurant, it is important to have positive customer feedback. This ensures that people keep coming back, and it is also a great way to get referrals. In the event of a customer complaint, it is important to take quick action so the problem does not escalate. Sometimes the interviewer may provide a hypothetical situation for you to resolve. Make sure to discuss what you would do to rectify the problem and provide examples from the past.

19 :: Explain what makes you the best candidate for this position?

Well, its passion for me being as hospitality member, I am enjoying my job, my experience make me more confident, i have positive attitude, I have done best job in present company, achieved all the goal in my previous company.

20 :: Explain me about the last restaurant you worked at?

It was an ice lounge which was totally freezing temperature, where we use to serve piping hot food and hot drinks, it was of 90 covers, fine dining.