Customer Support Representative Interview Preparation Guide

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My verbal and written communication skills along with my friendly nature and inborn ability to convince others are my key assets. I also possess excellent telephone etiquette and a customer service-oriented mindset.

Yes I am familiar with electronic and manual billing systems and customer account software.

What they're looking for: A candidate who has done their research.

How to answer: Know everything there is to know about the company's product offering. The steeper your learning curve with the organization's products and services, the less likely it is that the employer hires you. Show that you can step in and do a great job by trying the company's products and sharing your personal experiences.

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the client.

The key features for customer service executive are-

☛ Professionalism
☛ Politeness
☛ Friendly
☛ Courteous
☛ Helpful

To handle a pressure situation, I always try to keep the focus on work and avoid frustration.

Call centers always look for an employee with good communication skills, and you can rate yourself near 8-9 out of 10.

Any work in an organization requires a team work. So, answer to this question should be always positive.

Answering phone calls, resolving customer’s complaints, dealing with mismanaged payments, providing customers with relevant information and assisting them in decision making.

My communication skills are definitely ten out of ten! I have always been able to interact with other people to easily deliver my point while understanding their needs.

Empathy, respect, communication, convincing power and cultural sensitivity.

Any business depends upon the quality of the service offered to the customer. To do so, you need to understand the customer’s need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.

☛ By phone
☛ Public relationship
☛ Face to face

A call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

Good listening skill, problem-solving, concentration, and patience are some key features that make a perfect customer associate.

You should do your research prior to the interview. Look into background history of the company, this will help you stick out. Learn about main people, have they been in the news lately? The interviewer doesn’t expect you to know dates and certain people, but showing that you have enough interest to research the company is a positive impression.

Of course! I have been highly commended by my previous employers for my telephonic sales skills. While at the Zeus Corporation, I developed a reference list of prospective potential clients and sold the newly launched package on phone by making calls and explaining the product details demonstrating excellent work ethic and remarkable persuasive skills and exceeding the sales target.

I will genuinely apologize and show a friendly attitude. Afterwards, I will elaborate the steps involved in the service to explain delay reason positively.

My job at my previous place of work was to up-sell the company’s products and I am proud to say that I managed my targets by a 100%!

While I was working at Fargo Wells, a customer became very angry since his credit card was not working. It was a data delay problem in the system and the customer’s frustration was genuine. I apologized for the embarrassment caused due to credit card malfunctioning and offered them a seat and a drink while I worked on the complain as quickly as possible. I kept up a light conversation with the customer and by the time he left, he was happy and satisfied by the service.