Telemarketing Executive Interview Preparation Guide
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Telemarketing Executive related Frequently Asked Questions in various Telemarketing Executive job interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting

86 Telemarketing Executive Questions and Answers:

1 :: Tell me how large is Marketing Connections?

By design, Marketing Connections maintains a call center operation consisting of 75 workstations with room for controlled expansion.
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2 :: Explain do you use an auto dialer?

We do not use an auto dialer. To provide the highest quality program possible for our clients, we need to have solid discussions with qualified prospects not volumes of calls with mechanically read scripts. We do constantly look at technology to make sure we are using every tool possible to achieve this level of service.
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3 :: Tell me what's the typical background of one of your sales reps?

Our reps usually have significant business experience including telemarketing, customer service, or inside sales. Most importantly, they have excellent telephone communications skills. In fact, candidates do not get a face-to-face interview until they pass a demanding telephone screening process. Our reps typically have two to four years of college education and relevant business experience in the industries we serve - such as medical technology, high-tech, financial services and publishing. The ages of our team members range from the mid-20's to 70's with an average age of 40 to 45.
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4 :: Tell me how do I know when I have zapped someone?

If you answer your telephone and there's no one there, the odds are that you just "zapped" a telemarketer. After a few weeks, you'll notice that you are receiving fewer and fewer of these calls.
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5 :: Tell me how many calls will be made a day?

A good telemarketer will make between 100 and 115 calls a day, depending on the level of decision maker you can Expect between 20 and 45 decision maker contacts a day.
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6 :: Tell me what you know about Call Center?

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the customer.
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7 :: Explain what do you mean by customer service?

The key features for customer service is

☛ Professional
☛ Polite
☛ Friendly
☛ Courteous
☛ Helpful
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8 :: Tell me do you like multi-tasking task or you prefer to tackle one problem at a time?

Depending on the situation, I could do multi-tasking as well and could tackle one problem at a time. But multi-tasking always have an upper hand because it increase your efficiency for solving and tackling problem.
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9 :: What are main Job tasks and responsibilities of a Telemarketing Executive?

☛ Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
☛ Solicit orders for goods and services over the telephone
☛ Explain the product or service to potential customers
☛ Deliver scripted sales pitch to the customer
☛ Adjust scripted sales pitch to meet needs of specific individuals
☛ Provide pricing details
☛ Handle customer questions
☛ Obtain customer information including names and addresses
☛ Record customer details including reaction to the product or service offered
☛ Receive orders over the telephone
☛ Input order details into the computer system
☛ Record customer details and details of transaction
☛ Confirm orders placed with field sales representatives
☛ Obtain contact details of potential customers from sources including telephone directories and purchased lists
☛ Schedule appointments for sales staff to meet prospective customers
☛ Conduct customer and marketing surveys
☛ Answer telephone calls from potential customers who are responding to advertisements
☛ Contact customers to follow up on initial interaction
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10 :: Explain why do you want to work for our company?

I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.
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