Mattersight Interview Preparation Guide
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64 Mattersight Questions and Answers:

1 :: What are your strengths At Mattersight?

This is one of the most common questions you will be asked. Give an answer relevant to the skills and qualities relevant to the position you are applying to. The interviewer is trying to find if your strengths match the job. For example, if you are applying for a job At Mattersight where accuracy is an important issue, one of your strengths could be that you have an eye for detail. It may useful to find different words to describe similar attributes and qualities in order to avoid repetition.
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2 :: Top 11 Questions to Verify Experience and Credentials At Mattersight:

Sometimes people want a job a little too bad - and they may fudge their credentials and experience a bit.

If you've run into this problem, are worried about it, or have credentials and experience that are absolutely essential, you may need to ask a few verification questions.

If you are a candidate, you should review your resume and make sure you know all the key points, and that nothing has been misconstrued.


1. What grades did you get in college?

2. What were your responsibilities when you worked in job x?

3. How many people were on your team at your last job?

4. What will your previous manager/supervisor say when I ask where you needed to improve?

5. What was your beginning and ending salary at job x?

6. What were your beginning and ending titles at job x?

7. Are you eligible for rehire at job x?

8. What tools are necessary for performing job x?

9. Describe to me how you would perform [x typical job task].

10. What was the focus of your thesis?

11. When did you leave company x?
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3 :: Your client is upset with you for a mistake you made, how do you react?

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
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4 :: How did you handle meeting a tight deadline At Mattersight?

Review every deadline you need to meet. Prioritize your projects by deadline and factor in how important each project is. Record your deadlines on a digital calendar or spreadsheet.
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5 :: Do you work well within a team?

Some people are thrown when they are asked this Mattersight question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.
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6 :: How much are you willing to sacrifice to be successful at work At Mattersight?

With anything comes sacrifice. The questions is how much of it are you willing to sacrifice with regards to work life balance, stress, etc?
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7 :: What do you expect from this job At Mattersight?

Talk about the potential career development, your career aspirations, your work relationships and the learning you'll receive.
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8 :: Are you willing to work overtime or odd hours?

Be completely honest. You don't want to lie to get the job if you're not going to work the hours required.
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9 :: Do you know anyone that works with our company?

Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview. If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them.
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10 :: Do you ever take work home with you?

Here are two great sample answers that might help get you started:

☛ I am an extremely organized person, so I tend to be able to get my work done at work. However, if the need arose I would not be against taking work home. I try not to make it a habit, since I do value my free time. I do realize though that the work we do is important, and sometimes you have to do what needs to be done.
☛ I do not shy away from taking work home with me. I know that meeting deadlines and doing outstanding work sometimes means taking a bit of it home. I do not have a problem doing that when the need arises.
☛ Make sure to give an honest answer. Lying about taking work home may turn out badly for you if it is required and you do not do it.
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11 :: Tell me about a time when you had to make a decision without all the information you needed. How did you handle it At Mattersight? Why? Were you happy with the outcome?

In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information.
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12 :: If you were hiring a person for this job At Mattersight, what would you look for?

Discuss qualities you possess required to successfully complete the job duties.
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13 :: Why did you select the University _______?

Discuss the academic program, the extracurricular program(s), the school spirit, the quality of your peers, and the professors.
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14 :: What three character traits would your friends use to describe you?

Friends would typically use attributes like (assuming you have these): Trustworthy, honest, hardworking, friendly, courageous, nice, diligent, organized and so forth. Not saying you have all of these, but the best way for you to find out is to survey your friends by asking them what they consider your brand to be.
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15 :: How do you evaluate success At Mattersight?

I evaluate success At Mattersight in different ways. At work, it is meeting the goals set by my supervisors and my fellow workers. It is my understanding, from talking to other employees, that the Global Guideline company is recognized for not only rewarding success but giving employees opportunity to grow as well.
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16 :: Can you describe your ideal boss/supervisor?

During the interview At Mattersight process employers will want to find out how you respond to supervision. They want to know whether you have any problems with authority, If you can work well as part of a group (see previous question) and if you take instructions well etc.
Never ever ever, criticize a past supervisor or boss. This is a red flag for airlines and your prospective employer will likely assume you are a difficult employee, unable to work in a team or take intruction and side with your former employer.
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17 :: What do you like to do for fun?

Be open to sharing hobbies and activities that you enjoy. Make sure you're genuine about it and don't list off things you don't really like because if they ask you a follow up question it'll be harder for you to answer.
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18 :: Explain me about a problem or disagreement you had with previous supervisor?

This question is trap. It is meant to see whether or not you'll speak poorly of an employer. No one wants to hire someone who's going to speak poorly of them down the road. Stay upbeat and positive - and most of all don't say anything negative about a previous employer.
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19 :: Why are you leaving last job?

Although this would seem like a simple question, it can easily become tricky. You shouldn’t mention salary being a factor at this point At Mattersight. If you’re currently employed, your response can focus on developing and expanding your career and even yourself. If you’re current employer is downsizing, remain positive and brief. If your employer fired you, prepare a solid reason. Under no circumstance should you discuss any drama or negativity, always remain positive.
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20 :: How do you think you might fit this position At Mattersight?

An important part of research before the interview is what the company does and how the job role relates to that. This includes the company philosophy and working methods. Questions such as this seek to find out how a candidate will fit into the organisation At Mattersight. Answer positively; including practical examples of how you anticipate you would perform in the new role.
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21 :: What education or training have you had that makes you fit for this profession At Mattersight?

This would be the first question asked in any interview. Therefore, it is important that you give a proper reply to the question regarding your education. You should have all the documents and certificates pertaining to your education and/or training, although time may not allow the interviewer to review all of them.
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22 :: What was the most difficult employee situation you found yourself At Mattersight? How did you overcome the problem?

One of employees was conflicting with other and colleague who was prove his was wrong hi denied and was invite union to defend him but we have prove his wrong and I was facing disciplinary action.
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23 :: How do you continue learning on a daily basis? Why is continuous improvement necessary At Mattersight?

You can learn on the job, through books and magazines, through social networks, blogs, seminars, mentors and so on. Continuous improvement is important because the one thing in life that is constant is change. And you have to continue to push yourself day in and day out to be the best.
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24 :: What makes a product successful?

Basing on the monetization, these questions give you the chance to prove your personal try. Do not show extremely your optimism and pursue the unreality. Give your answers the reality.
It is useful to predict a five to ten- year- scenario of expectations in order to gain your targets that you set up and it is the period of time to see how your plans and targets are performed.
Therefore, the quality of the product and marketability of the mentioned industry need to be highlighted. This will help you to achieve the interviewer’s attention and insurance to you personality and you can get the honest and long- term goals.
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25 :: What other companies are you interviewing at?

Be open and share if you are indeed interviewing elsewhere, but do it in a humble way. This way you don't seem arrogant and the interviewer knows your skills are valued by other companies. This also tends to make them want you more as they know they are competing for your services.
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26 :: Have you ever been fired and if yes, why?

Answer this as positively as possible and try to avoid disparaging the company you had previously worked for. The key is to accept the fact that yes, you were fired, but you've learned from the mistakes that got you there and you're better now because of it. If you haven't been fired, well, then this question's a piece of cake isn't it?
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27 :: What are you most proud of?

You should be proud of all your achievements At Mattersight! We just don't have time to hear them all as interviewers most likely. Focus on 1 really good achievement that showcases characteristics like the following: Integrity, competitiveness, resourcefulness, intelligence, persistence, and so forth.
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28 :: How have you shown yourself to be a leader?

Think about a time where you've rallied a group of people around a cause / idea / initiative and successfully implemented it. It could be a small or large project but the key is you want to demonstrate how you were able to lead others to work for a common cause.
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29 :: If selected for this position At Mattersight, can you describe your strategy for the first 90 days?

This depends on the job role. Make sure you break it down into
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30 :: Are You a ‘People’ Person?

Although it may be phrased a little differently, the gist of this question is clear:
Do you like being around people? If you don’t, being a medical assistant isn’t a good fit for you. After all, you’ll be working directly with patients throughout the day. It helps a lot if you sincerely like interacting with them. While answering this question, make sure to mention that you like helping people too. This will drive home the point that you are a talented medical assistant and would be a valuable part of the team At Mattersight.
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