Marketing Consultant Interview Preparation Guide

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Since companies hire consultants from outside the organization, pricing always enters the discussion. Consultants, especially self-employed ones, should understand how much to charge and be skilled at negotiating rates. Look for an answer that shows the applicant understands a consultant's work is all about the value being brought to the company. What to look for in an answer:

☛ Applicant's understanding of the consultancy industry and what drives pricing
☛ Ability to calculate and track work expenses and profitably price a project
☛ Negotiation and communication skills

Like anything, the market sets the price in consultancy. I believe rates shouldn't be calculated according to hours worked. Instead, consultants should sell value. For instance, a consultant could price a project based on how much-added revenue it will bring the company. Consultants also have a responsibility to clearly communicate their rates to the client, being sure to take into account the client's budget. Negotiation should be carried out openly and honestly. There is some room for compromise on rates, but consultants must be careful to not go too low just to get the job.

The ability to negotiate and sell products may be an important part of the job. If so, mention any experience with selling, telemarketing and promotions.

Both are extremely important. A good product is essential but without the customer service to back it up, there is no reason for someone to buy it here as opposed to somewhere else or on line.

Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.

Whether their previous role was in customer service or not, it's important to understand how they viewed success. You're looking for whether this person cares more about their individual success or their team's success.

This is particularly useful when interviewing a customer service rep, where being able to explain step-by-step processes is an essential part of the job. Look for answers that you can understand and follow yourself, as well as steps are detailed and contextualized enough to be helpful for even a brand-new user of your product or service.

Listen for an answer that speaks to the candidate's empathy and appreciation for customers, demonstrates their ability to teach without patronizing, and shows their commitment to contributing to a company's mission by helping and advocating for others.

If you have first-hand experience talk about this, otherwise say that you have not had to deal with angry customers but if it did arise you would remain calm and professional and listen to the complaint and try to provide a response that addresses their problems. It is important to not take it personally and to always apologise to the customer.

Say that it depends on the structure of the team and how long the co-worker has been at the company. If somebody new, you might speak to them to suggest that they maintain a more professional attitude. If you feel that this might cause confrontation, inform the team leader of your concerns.

Good answers will include a concrete example that goes beyond simply apologizing to a customer -- it should demonstrate how they used understanding and rapport-building to build a strong relationship with a customer -- and help solve their problem effectively.