Fresh Fresh Telemarketers Interview Preparation Guide

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This can be a very difficult question to answer. It is designed to trip people up who are not too keen on sales specifically. In sales, a good answer would be that you sometimes dislike having to abandon a lead even when it starts to become clear that they will not commit. This answer should indicate that you are eager to close deals and pursue harder markets.

I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.

Telemarketing industries generally use an electronic device or a software to automatically dial phone numbers. These devices and softwares are called autodialers.

B2G stands for business to government and is a derivative of B2B and is described as transaction between business and government in which a business entity supplies services or goods to a government sector or firm and can be stated as public sector marketing.

While I haven’t worked in a call center previously, I have juggled customer service while I was working in retail. Handling multiple customer returns each day involved a lot of multitasking with our inventory system, communicating with the customer, and accessing our POS system.

I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems and improve the customer experience. I love flexing my communication skills and interacting with customers.

Random bulk messages used for telemarketing purposes are called spam and the process is termed as spamming

This is one of the most important telemarketer sample interview questions on the list. You need to know how effective this professional can be before you hire him or her. This figure will help you understand how much and what kind of consistency you can expect from the interviewee.

My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.

Following tips can help in make a call successful :

☛ 1. Make sure the first impression of the call is good as it is very important for the rest of the call.
☛ 2. Be professional yet courteous.
☛ 3. It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.
☛ 4. Clear the objective of the call before you make one.
☛ 5. At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.

Say that in telesales, especially with cold calling, you should expect a high percentage of rejection. Explain that you never take it personally and simply move on to the next customer. Say that confidence is a vital asset in sales.

Turning a cold call into lead is not easy but it is not impossible either. If handled with the right motivation and skill a cold call can be changed into a lead. It can actually be put down as the way that cold calls are perceived by the person making the call and the fear of failure. The key should be to back track for a moment and then offer what you have when you have completely understood what is the landscape of the situation. Always step in with a positive attitude as for this situation it is very important.

I managed a team of five in my last position, and I loved being able to offer advice and train them into better employees. To help motivate my team I frequently placed goals in front of them that they were incentivized to reach. I found this increased their motivation and their performance.

If you are new to this career you can expect this question early on. This is where your preparation comes into play. Provide an answer that provides some personal reasons why you want to work in telesales and give a reason that is relevant to the specific job. If, for example, the job is with an insurance company, say that you are keen to enter the insurance industry because it is an interesting and constantly developing market.

According to me customers should be the priority, if they do not buy we can not sell and thus they should be the foremost priority. The whole marketing sector runs due to end consumer so it should be our responsibility to make sure we have our customers satisfied and deliver what they expect from us. This can be only achieved if every individual from a telecaller to the ceo takes up the responsibility of delivering to the customer and works on their part the right way. If this little bit is done then telemarketing can be made more effective, easy and set to the right perspective.

An associate manager at a smaller company may have more responsibilities than the same post at a larger company. Don’t assume you know the interviewee’s past responsibilities until you ask or else you may not get an accurate idea of their capabilities.

Obviously, the answer has to be yes. Go on to explain that you enjoy the challenge of calling a new person and trying to close a deal. Say that cold calling can teach you sales skills that can be transferred effectively to when you call previous customers. You can quickly learn to become better at sales when cold calling.

Telemarketing is termed deceptive when misleading information of product is conveyed to attract customers. Deceptive telemarketing can be avoided by taking the following measures :

☛ 1. No telemarketer should represent a product with false or misleading information.
☛ 2. Lottery, chance and skill based offers should not be offered where :
► Delivery of prize is conditional and is not conveyed at begining.
► Information about the prize is incorrect.
☛ 3. Offering products at no cost or less price when based on terms and conditions not specified before purchase should not be carried out.
☛ 4. Selling products at a very high rate.

To make telemarketing more efficient every call should be planned with an objective in mind. The opening statements made by the telecaller should be made interesting to grab interest. It is the contribution of each tele-caller that makes telemarketing successful and thus each tele-caller should be motivated enough to make a deal and be clear with his objective. The objection for tele callers in the sector are easy to crack and thus a response to each should be prepared in advance to cross the hurdle and make sale.

Following are the characteristics that distinguish direct marketing :

☛ 1. The customers are pre targeted.
☛ 2. Customers are addressed directly.
☛ 3. The response of direct marketing is scalable.
☛ 4. The whole process is action driven.
☛ 5. Independent of business size.

☛ 1. What is the best way to sell a product?
☛ 2. What is done in business-to-business telemarketing?
☛ 3. How can you increase the customers to buy your products more?
☛ 4. What is the difference between direct mail and cold calling?
☛ 5. Why is it necessary to send announcements to the customers before calling them?
☛ 6. How can you define a good prospect?
☛ 7. Where can a list of good prospects be generated from?
☛ 8. What are the sources through which communication can be done?
☛ 9. What is the appropriate information required before contacting the customers?
☛ 10. What are the sources of motivation in this field?
☛ 11. What are the ways in which one can keep focus in telemarketing?
☛ 12. What are the precautions that have to be taken when being a representative?
☛ 13. What are the questions that have to be asked prior to dealing with them?
☛ 14. What are the strategies adopted to call the customers?
☛ 15. How essential is to call the customer after explaining about your product?
☛ 16. What do you understand by do not call registry?
☛ 17. What are the different methods through which a user can register for do not call registry?
☛ 18. How to check the status of it?
☛ 19. What does the term “Robocalling” implies?
☛ 20. What are the different methods to file a complaint on receiving the call from telemarketing people after being listed on do not call registry?
☛ 21. What does FCC mean? How does it help in handling the complaints done by user?
☛ 22. What are the rules and regulations made by which telemarketers are limited to use the services?
☛ 23. What are the laws that are present regarding recorded messages calls?
☛ 24. What are the different methods to monitor the telemarketing?
☛ 25. What will be the output of telemarketing in terms of the company’s gains?
☛ 26. What is ASA? What does it offer to companies?
☛ 27. What are market connections?
☛ 28. How are market connections used to establish their status in market?
☛ 29. How to find out the client type with which the company is working?
☛ 30. How to check about the calling status and dependency of the company on consumers?
☛ 31. What is the purpose of auto dialer?
☛ 32. When to use auto dialer?
☛ 33. What are the methods through which the customers are charged to avail the services?
☛ 34. What is the difference between commission and pay per appointment?
☛ 35. What are the differences between tele-sales and telemarketing?
☛ 36. What are the tools available to compare the telemarketing result with mail shots?
☛ 37. What are the provisions does ASA provide for delivering the project on behalf of clients?
☛ 38. What are the rules and regulations ASA follows for their projects?
☛ 39. How can one manage sales for a company?
☛ 40. How does a company become aware of the requirements of the customers?
☛ 41. What are the two major categories that are used with telemarketing?
☛ 42. What is the difference between outbound and inbound?
☛ 43. What are the negative impacts associated with telemarketing?
☛ 44. What are the regulations that are being formed on the use of telemarketing?
☛ 45. What does one understand by outsourcing the telemarketing activities?
☛ 46. What are the optimizations methods used for telemarketers?
☛ 47. What are the different types of scripts used in telemarketing?
☛ 48. How to persuade customers to take up the product even if they are not interested?
☛ 49. Why telemarketers should know about the process of catalog creation?
☛ 50. Why is telemarketing associated with various types of scams and frauds?

☛ What is your greatest achievement?
☛ Why do you want to work for us?
☛ What was it about this role that persuaded you to apply?
☛ What do you know about our company?
☛ Tell me some of your strengths and weaknesses.
☛ Why did you leave your last job?

☛ Why do you want work in sales?
☛ What is it about selling remotely that interests you?
☛ What special skills do you think are required to sell over the phone?
☛ Do you enjoy interacting with other people?
☛ Tell me about a time when you successfully sold a product or an idea to someone?
☛ How do you feel about working to targets?
☛ Do you think competitiveness in the workplace is a good thing or a bad thing?
☛ Are you a team player?
☛ How would you deal with an abusive customer on the phone?
☛ Have you any experience in using new media such live chat/social media?
☛ What do you think the future looks like for telesales?

☛ Tell me about your previous work experience as telemarketer.
☛ What were your primary responsibilities?
☛ What type of database systems are you familiar with using?
☛ What telecommunications technologies are you familiar with using?
☛ How many calls per day did you make on average?
☛ Did you have a daily quota to meet?
☛ What was your sales average?
☛ What sort of work environment are you accustomed to working in?
☛ What type of procedures and policies were you responsible for following?
☛ How did you inform yourself about the products you were marketing?
☛ Tell me about a challenging customer interaction and how you resolved it.
☛ How did you interact and work with your team?
☛ Are you a team player?
☛ What do you enjoy about telemarketing?
☛ What have you done at your present/last company to increase revenues, reduce costs, or save time?
☛ What have you done recently to become a better telemarketer? - What do you know about this company and our services?
☛ What makes you a great fit for this position?
☛ What type of schedule are you looking to work?
☛ Would you be available to work extra hours if needed?

Marketing can be broadly classified into two categories:
☛ 1. B2B - business to business
☛ 2. B2C - business to customer

The categories can be further classified into four categories based on the process carried out which are:

☛ Generating lead - Process of identifying a potential customer to make sale.
☛ Sales - Selling out products
☛ Outbound - Calls are made to the customers.
☛ Inbound - Calls are received from the customer.