Desktop Interview Preparation Guide
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Desktop Support frequently Asked Questions by expert members with experience in Desktop related jobs. So get preparation for the Desktop Support job interview questions

82 Desktop Support Questions and Answers:

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Desktop Support Interview Questions and Answers
Desktop Support Interview Questions and Answers

1 :: If a Meeting request is received, How will you check who all are invited in a meeting in outlook?

1.Open the meeting request or notification.
To view your calendar, click Calendar.

Note A new meeting request will appear as a tentative on your calendar.

2.Do one of the following:
Accept, tentatively accept, or decline
Click Accept, Tentative, or Decline.Do one of the following: Send your response with no comments
Select Send the response now, and then click OK.Include comments with your response
Select Edit the response before sending.Type your comments, and then click Send.Don't send a response
Select Don't send a reponse, and then click OK. Note The meeting is added to your calendar, but the organizer will not know the choice you made. If the meeting organizer did not send you the meeting request directly and you received it as a forwarded request from someone else, then you will not receive any updates to the meeting unless you respond. This is because the meeting organizer does not know that you have been invited. Also, the meeting organizer will not have an accurate count of the number of people attending the meeting.

Propose a new time
Click Propose New Time.Click a time when all invitees are available. You can use AutoPick Next to find the next available free time for all invitees.Click Propose Time.Click Send. Whenever you make a counter proposal, it is sent with a default message saying that you want to propose a new time, but that you have tentatively accepted the meeting. You can change this default message to say that you want to propose a new time, and that you are declining the meeting by doing the following:
On the Tools menu, click Options, and then click Calendar Options.In the Use this response when you propose new meeting times list, click the setting you want. Note You can also change this setting for individual meetings. In the open meeting request, on the Action menu, click either Decline and Propose a New Time or Tentative and Propose a New Time.

Note To change your acceptance later, open the item in Calendar, and select Accept, Tentative, Decline, or Propose New Time. For a request that you declined, check your Deleted Items folder, or ask the organizer to send you a new request

2 :: How to go straight to your desktop when you reboot rather than having to login every time you reboot or turn on your computer on?

First you right click on computer and then click on manage.at that time a window appear. Then go to local users and groups. Then the total users will appear. Then right click on user name what u r enter to in. click set password. Just click ok. Next time on words you will be taken directly to desktop without enter password.

3 :: Suppose a user calls you they cant login in said they have tried several times what is the best way to troubleshoot this?

1. Check whether the caps button is on or not and then give user name and password
2. Check whether all the network cables connected properly
3. Check whether the user is added in domain
4. Can reset the password for the user , because it may get locked as he tried to login so many times.
5. Can use domain name in front of the user name(domain nameuser name) and make a try
6. Check whether the server is up for the given domain
Cable related doing activity called physical layer. Hub is working on physical layer.

5 :: I deleted my files, but i didnt see that files in my recycle bin?

Every one is suggesting what to do next time. he is asking how to recover the deleted file now.

First step you need to do is stop working on the hard disk in which you have lost the file. Otherwise, the file will be overwritten by another file.

Then run any of the file recovery software.

If you have already used the same hard disk, the chances of recovering the file is less.

6 :: What is Low Level Formatting?

Low-level formatting is the process of outlining the positions of the tracks and sectors on the hard disk, and writing the control structures that define where the tracks and sectors are. This is often called a "true" formatting operation, because it really creates the physical format that defines where the data is stored on the disk. The first time that a low-level format ("LLF") is performed on a hard disk, the disk's platters start out empty.

That's the last time the platters will be empty for the life of the drive. If an LLF is done on a disk with data on it already, the data is permanently erased (save heroic data recovery measures which are sometimes possible).

7 :: Explain how to take the backup of computer? After taking backing is there d and f drive programs also recovered?

If you wanna backup your system like D and F drives follow the steps,

1.Click on my computer icon.
2.Left click on the drive which you wanna backup and go to properties
3.Go in Tools tab there you will See three buttons
i. check now
ii. defragment now
iii. backup now
4. Choose backup now and take backup of both the drives on external drive.
If one of the drive is your system drive then no installed application will be recovered in backup.

8 :: What is the difference between *.ost and *.pst? How does it work?

Offline folders (.ost) files are stored on your computer and are available even when the network is down. The default location for the .ost is your current Windows folder. Like personal folders (.pst) files, .ost files can be compacted to save space on your computer.

The difference between an .ost file and a set of .pst files is that the .ost file starts as a mirror image of your folders on the Exchange Server, and works in conjunction with the Exchange Serve during synchronization. A set of .pst files, on the other hand, is simply a storage location on your hard disk or a server other than the Exchange Server.

When you work offline, you can add, delete, and modify the contents of an .ost file exactly as you would with a folder on a server. For example, you can change and move items in your offline Inbox, send messages that are placed in your offline Outbox, and read your offline public folders. In the meantime, information on the server is still processing. You continue to receive new messages in your mailbox while other users can add, delete, and change items in public folders. However, you are not aware of these changes on the server until you connect to the network.

9 :: Explain what is IMAP?

IMAP stand for Internet Messege Access Protocol
IMAP is a method computer use to send and receive email message .It allows you to access Email without downloading it to your system.
IMAP server let you work with email message without downloading them to your computer first. You can preview, delete and organize message directly on the email server and copies are stored on the server until you choose to delete them.

10 :: You are required to install a new printer on the Print Server what are your steps? Remember this will be a shared printer?

First Start--->Control Panel--->Printers---->Add printer--->Local (or) Network
Printer--->Choose which brand printer and which one type of printer

(if it's needed drivers, push the driver CD in that PC)---->Select TYPE (LPT1 or USB)--->Finish.

It's ready to use printer. now printer is online.

11 :: What advance boot options are available for Windows XP?

1)Safe Mode
2)Safe Mode with Networking
3)Safe Mode with command Prompt
4)Enable Boot Logging
5)Enable VGA Mode
6)Last known Good Configuration(your most recent settings that worked)
7)Directory Service restore mode(Windows domain controllers only)
8)Debugging Mode
9)Disable Automatic Restart on System failure
10)Starts Windows Normally
11)Reboot

12 :: How to take backup of emails on Outlook?

log in with some user->delete files->tools->options->maintenance->store folder->copy the path->create new folder->paste the path to the new folder created->import->messages->MS outlook->select the user from where files is deleted->browse folder where the path was pasted->finish

13 :: Suppose there are a couple of way to view and disable the items that start to the task pain, how would you go about doing it and give me the full path to get you there?

To see the most start up item,
Go to start>programm>start up

To make any changes, enable or disable
Go to Run & type "msconfig"

14 :: Suppose user sent a job but it is stuck in the local cue how can you delete it? name a couple ways?

You first Install the proper printer driver install. Check that printer is on/off status. Then give a test page. The test page is not printing, go To
RUN-->services.msc

15 :: What is Firewire Port? What are its uses?

Firewire port is a form of Serial Port that make use of FireWire Technology to transfer data rapidly from one electronic device to another.

FireWire port has the ability to interact with a number of different devices. For example FireWire can provide an ideal way to connect a scanner with computer system. Because transfer rate in FireWire port can reach up to 400Mbps, the data transfer is relatively fast and also result in excellent quality.

16 :: How to install a pre existing printer on a users desktop?

Go to control panel and then go to add hardware wizard After that read all the options carefully. When system requires software for that, insert the software CD otherwise system will install automatically. Restart the system, if it is not working, tell me, I will give you complete solution

17 :: How to restore Windows XP in Command Mode?

To start System Restore using the Command prompt, follow these steps:

Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
Use the arrow keys to select the Safe mode with a Command prompt option.
If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
Log on as an administrator or with an account that has administrator credentials.
At the command prompt, type %systemroot%system32restorerstrui.exe, and then press ENTER.
Follow the instructions that appear on the screen to restore your computer to a functional state.

18 :: How to improve virtual memory of PC?

Go to system propert--> Advanced Tab--> click on setting of performance--> Advanced Tab--> Click on Change 0f Virtual memory--> now here you can increase virtual memory

20 :: What is PXE used for? What dependencies does it have to be useful?

The Preboot eXecution Environment (PXE, also known as Pre-Execution Environment; sometimes pronounced "pixie") is an environment to boot computers using a network interface independently of data storage devices (like hard disks) or installed operating systems.PXE was designed to be applicable to many system architectures.

The 2.1 version of the specification assigns architecture identifiers to six system types, including IA-64 and DEC Alpha. However, the specification only completely covers IA-32. Intel included PXE in the EFI for IA-64, creating a de-facto standard with the implementation.

To initiate a PXE bootstrap session the PXE firmware broadcasts a DHCPDISCOVER packet extended with PXE-specific options (extended DHCPDISCOVER) to port 67/UDP (DHCP server port). The PXE options identify the firmware as capable of PXE, but they will be ignored by standard DHCP servers. If the firmware receives DHCPOFFERs from such servers, it may configure itself by requesting one of the offered configurations.

21 :: How to tell if the print spool in running and where is it located? where does it store spooled print jobs?

Print spooler is very important service in windows to use printer to print document on local printer or on network printer if this service stop by any reason printer not working on that pc so need to be start that service if print show print fails message . And also if u r share any printer on win xp machine and trying to install it on another win7 pc many times it stop working while installing printer in shared network.

22 :: How to backup emails on MS Outlook?

If it is ms office 2007 then

Go to tools tab from menu, click on account setting then you will get a window, select Data files tab, under that click on open folder.
Here is the .pst files , copy these files and paste it whrere you want(d drive, pen drive, etc.)

23 :: Tell me what type of problems are associated with operating system like window XP?

If that PC having Windows XP Operating System
Given below are the problems

1. Select boot device in BIOS
2. If you are installed
Multiple operating system, select which one you want it (that files Boot.ini)
3. ntldr misssing press ctrl+alt+del to restart
4. ntdetect.com file is
missing press
5. Kernel file is missing press c+a+d to restart (ntkernol)
6. Chkdsk error
7. No media device
8. Bad RAM
9. Fatal Error (Blue Screen)
10. Once enter the OS it is showing low disk
space / low virtual memory, etc..
11. Not properly installed hardware and software drivers (see the device manager)
12. Your HDD having Bad Sectors
13. Again and again restart
14. System is hanging

24 :: A user in a corporate network contacts service desk saying he/she has lost network connectivity: How will you troubleshoot the issue? What are the steps to followed?

1. Check the cable if it is connected to the workstation/ notebook and if it is receiving signal from the switch.

2. Check using the command "ipconfig" to confirm the IP range that the user's machine is in if it is using APIPA address, This will mean the machine can not reach the DHCP server and if the user has an assigned static address try pinging the gateway, DNS,Proxy Server or one of the Domain Controllers.

3. If all pinged replies successfully check to see the proxy settings through Lan Settings on your Browser.

4. Depending on the structure of your corporate network you might need to check the mac address (of the user's workstation) on the cisco switches (if used) to find out which VLan is it in and move it to the correct VLan.

25 :: What are the most common tools to develop the INSTALLER of java applications or applications in general?

you can use the Eclipse software & Net beans software.
Eclipse is best for All Java Applications except EJB.
EJB you can do in Net beans.