Customer Support Specilist Interview Preparation Guide
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63 Customer Support Specilist Questions and Answers:

1 :: What do you see yourself doing within the first 30 days of this job?

Typically the first 30 days are designed for you to learn as much as possible As Customer Support Specilist. Work hard to get to know your teammates, how they work together, and how you can make the biggest impact.
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2 :: What can you offer us that someone else can not?

Bad Answer: Going negative - if the candidate starts trash talking other candidates, it's a sure sign of a bad attitude. Also, if they can't provide a solid answer, it may show that they lack thorough knowledge of the skills the job requires, and an understanding of where they fit in.

Good answer: The candidate can name specific skills, abilities or understandings they have that apply directly to the job that other candidates are unlikely to have, or are in short supply.
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3 :: Describe some problems you encountered in your most recent position As Customer Support Specilist and how you resolved them?

Discuss your work experiences. The key is to show you're calm under pressure and can handle sensitive situations with a clear train of thought.
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4 :: Top 11 Interview Questions to Ask when Emotional Intelligence Matters As Customer Support Specilist:

Emotional intelligence, or EQ, has come into vogue as a good trait to hire for.

EQ is the ability to use emotional information to guide thinking and behavior, to recognize other people's emotions and your own, and to discriminate between different feelings and label them appropriately.

EQ is considered essential to help teams function well. Here are some of the top questions for help you get an idea of how candidates perceive their emotions and those of others.

1. If you started a company today, what would its top values be?

2. Who inspires you? Why?

3. How could you create more balance in your life?

4. What makes you angry?

5. How do you have fun?

6. How good are you at asking for help?

7. How did you deal with a bad day?

8. What's something you're really proud of? Why?

9. Tell me about a time when your mood altered your performance (positively or negatively).

10. Has there ever been a time when you felt you needed to change your behavior at work? How did you do it?

11. Did you create friendships that lasted while working at a previous job?
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5 :: How have you made an impact on your team in the past?

I would explain and show to him or her best way possible and if they have a better way then I will encourage him or her to let me know then we can see if it works or not As Customer Support Specilist.
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6 :: If you could do it all over again, how would you plan your academic studies differently?

Whatever you do, just don't act bitter. A lot of times we wish we could change the past, but focus on the positive reasons and results of the decisions you already made.
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7 :: Explain me what do you know about our company?

Bad Answer: They don't know much about the company. If a candidate is serious and enthusiastic, they should have done some basic research.

Good answer: An answer that shows they've really done their homework and know what the company does, any important current events that involve the company, and the work culture.
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8 :: You are not given the tools you need to be successful. How would you change that As Customer Support Specilist?

State a business case to your manager / leader as to why you need the tools and make the request for them.
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9 :: Tell me about a decision you made recently and how you reached it As Customer Support Specilist?

The key is to show that you put a lot of thought (weighing out the pros and cons) but were able to be decisive. Be sure to explain your logic in arriving at the decision.
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10 :: Do you work well within a team?

Some people are thrown when they are asked this Customer Support Specilist question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.
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11 :: What qualities do you look for in a boss?

Remain optimistic and do not be too specific. Good attributes include moral character, honesty, and intelligence since managers usually believe they possess these qualities.
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12 :: Tell me about a time when you had to make a decision without all the information you needed. How did you handle it As Customer Support Specilist? Why? Were you happy with the outcome?

In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information.
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13 :: Where do you see yourself in five years? Ten years?

Bad Answer: A generic or uninspired answer. Also, answers that show that this career/company is just a temporary stop for them.

Good answer: One that shows the candidate has thought about this question, has plans, and that those plans align with the job and a career path that is possible in the company. You want to see that this candidate is a good long term investment.
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14 :: Describe a time when you anticipated potential problems and developed preventive measures?

The key here is to show that you were proactive. How did you find out about the potential problems? How did you address it quickly?
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15 :: Explain what are your weaknesses As Customer Support Specilist?

Red flags: This is the peanut butter to the previous question’s jelly. Again, everyone should expect it, so it's a bad sign if someone seems totally unprepared, or gives a stock answer like, "I'm a perfectionist." Also, of course, candidates crazy enough to blurt out some horrible personality trait should go in the red flagged pile.

Good answer: Candidates should talk about a real weakness they've been working on improving. For instance, they're not good at public speaking, but they've been taking a course to help them improve. Or maybe they feel that they're easily distracted when working online, but have installed software that helps them stay on task. Answers like these show a desire for improvement, self awareness and discipline.
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16 :: What do you consider ethical spending on an expense account?

It depends on the role - but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you'll stay within those parameters
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17 :: Describe your work ethic?

While discussing this, be sure to stress specific examples of what you bring to the company. Good qualities include resolve to fulfill job responsibilities, optimism, and a desire to be as efficient as possible while at work.
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18 :: What can you offer me that another person can’t?

This is when you talk about your record of getting things done. Go into specifics from your resume and portfolio; show an employer your value and how you’d be an asset.
You have to say, “I’m the best person for the job As Customer Support Specilist. I know there are other candidates who could fill this position, but my passion for excellence sets me apart from the pack. I am committed to always producing the best results. For example…”
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19 :: Do you know anyone that works with our company?

Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview. If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them.
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20 :: If you were hiring a person for this job As Customer Support Specilist, what would you look for?

Discuss qualities you possess required to successfully complete the job duties.
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21 :: What do you expect from this job As Customer Support Specilist?

Talk about the potential career development, your career aspirations, your work relationships and the learning you'll receive.
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22 :: Why do you want to work in this industry As Customer Support Specilist?

Make sure you research the industry first. Then find at least 3 core things about that industry that you're passionate about (for example: how their solutions impact clients, their culture, the leadership, etc)
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23 :: Describe a time when you had to help a coworker out that did not directly benefit you?

There should be many times where you've assisted others As Customer Support Specilist. If you haven't, think of how you would in the future. You can discuss charitable causes, how you mentored someone, and so on.
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24 :: How many tennis balls can you fit into a limousine? 1,000? 10,000? 100,000? Seriously?

Well, seriously, you might get asked brainteaser questions like these, especially in quantitative jobs. But remember that the interviewer doesn’t necessarily want an exact number—he wants to make sure that you understand what’s being asked of you, and that you can set into motion a systematic and logical way to respond. So, just take a deep breath, and start thinking through the math. (Yes, it’s OK to ask for a pen and paper!)
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25 :: Did you get on well with your last manager?

A dreaded question for many! When answering this question never give a negative answer. “I did not get on with my manager” or “The management did not run the business well” will show you in a negative light and reduce your chance of a job offer. Answer the question positively, emphasizing that you have been looking for a career progression. Start by telling the interviewer what you gained from your last job As Customer Support Specilist
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26 :: Why are you the best fit for this job As Customer Support Specilist?

Analyze the job responsibilities and match those to your skills sets. Then discuss how your experience and skills sets can truly create the best impact to the company in that specific job role. Impact could mean marketing impressions, sales, cutting costs, making products more efficiently, creating better customer service, engineering new designs that create customer excitement, etc.
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27 :: How do you inspire others to be better?

First, the key to inspiring others it to first understand what their goals and objectives are. Once you understand what people want, you can inspire them with a vision that aligns to what they care about. People generally care about having purpose, being successful (and being recognized for it), contributing in a meaningful way, and financial rewards (to a degree) and much more. Then once you understand what people set as goals, you can inspire them through 1:1 pep talks, a presentation to multiple people and so forth.
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28 :: Suppose there are three light switches outside a room. Inside is a single light bulb, controlled by one of the three switches. You need to determine which switch operates the bulb. You can turn the switches on and off as many times as you wish (they are all off to begin with), but may only enter the room once. There is no one there to help you. The door to the room is closed, and there are no windows, so you cannot see inside. How can you discover which switch operates the bulb?

Do the following steps:
☛ 1. Turn ON two switches, and leave one OFF.
☛ 2. Wait a few minutes.
☛ 3. Turn one switch from ON to OFF. One is now ON and two are OFF
☛ 4. Enter the room. - If the light is ON, it is controlled by the switch you left ON. - If the light bulb is OFF, touch it. If it is warm it is controlled by the switch you turned ON and OFF. If it is cold, it is controlled by the switch you never turned on.
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29 :: What was the most difficult employee situation you found yourself As Customer Support Specilist? How did you overcome the problem?

One of employees was conflicting with other and colleague who was prove his was wrong hi denied and was invite union to defend him but we have prove his wrong and I was facing disciplinary action.
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30 :: What do you feel you deserve to be paid?

Do your research before answering this question - first, consider what the market average is for this job. You can find that by searching on Google (title followed by salary) and globalguideline.com and other websites. Then, consider this - based on your work experience and previous results, are you above average, if yes, by what % increase from your pay today from your perspective? Also - make sure if you aim high you can back it up with facts and your previous results so that you can make a strong case.
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