Bpo Back Office Interview Preparation Guide
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61 Bpo Back Office Questions and Answers:

1 :: Explain yourself in one line?

When you respond, keep in mind the type of position you are interviewing for like Bpo Back Office based job, the company culture, and the work environment. Your answer should help show the interviewer why you’re a match for the job and for the company.
Sample answers are:
☛ I’m a people person. I really enjoy meeting and working with a lot of different people.
☛ I’m a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.
☛ I’m a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.
☛ I’m efficient and highly organized. This enables me to be as productive as possible on the job.
☛ I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.
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2 :: What critical component of this position In Bpo Back Office makes the work challenging?

Heading information: This should include job title, pay grade or range, reporting relationship (by position, not individual), hours or shifts, and the likelihood of overtime or weekend work.
Summary objective of the job: List the general responsibilities and descriptions of key tasks and their purpose, relationships with customers, coworkers, and others, and the results expected of incumbent employees.
Qualifications: State the education, experience, training, and technical skills necessary for entry into this job.
Special demands: This should include any extraordinary conditions applicable to the job In Bpo Back Office (for example, heavy lifting, exposure to temperature extremes, prolonged standing, or travel).
Job duties and responsibilities: Only two features of job responsibility are important: identifying tasks that comprise about 90 to 95 percent of the work done and listing tasks in order of the time consumed (or, sometimes, in order of importance).
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3 :: What is your typical way of dealing with conflict? Give me an example?

First, find out what the root of the problem is. Second, determine the best steps to remediation with the best possible outcome. Third, take action to put remediation plans in place.
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4 :: Why did you leave your last job In Bpo Back Office?

Regardless of why you left your last job make sure to stay positive. Always smile and focus on the positive reason such you were seeking the opportunity to expand your career opportunities, your interest in working with a new firm that provided greater opportunity, you desired to work in a new location, etc. Don't reference previous job problems or differences with management that caused you to leave. If you stay positive, your answer may help you. If you're negative, you will likely decrease your chances of getting the job for which you're interviewing.
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5 :: What are your greatest professional strengths In Bpo Back Office?

When answering this question, we recommends being accurate (share your true strengths, not those you think the interviewer wants to hear); relevant (choose your strengths that are most targeted to this particular position In Bpo Back Office); and specific (for example, instead of “people skills,” choose “persuasive communication” or “relationship building”). Then, follow up with an example of how you've demonstrated these traits in a professional setting.
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6 :: The change in the business industry now requires you to have a new set of skills you have to learn, how do you react to that?

First, find out which skills are the ones that you're currently lacking. Then identify what the steps would be to acquire/build those skills. Then take action to do so.
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7 :: Tell me about a time when you successfully handled a situation?

For this question, the interviewer wants to know what you do in a situation that doesn’t have a clear answer. This will help the interviewer know how you respond to unforeseen challenges.
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8 :: Tell me why do you want this job In Bpo Back Office?

Bad Answer: No solid answer, answers that don't align with what the job actually offers, or uninspired answers that show your position is just another of the many jobs they're applying for.

Good answer: The candidate has clear reasons for wanting the job that show enthusiasm for the work and the position, and knowledge about the company and job.
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9 :: What has been your biggest professional disappointment?

When discussing a professional disappointment, make sure to discuss a scenario you could not control. Be positive about the experience and accept personal responsibility where applicable.
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10 :: Why are you leaving last job?

Although this would seem like a simple question, it can easily become tricky. You shouldn’t mention salary being a factor at this point In Bpo Back Office. If you’re currently employed, your response can focus on developing and expanding your career and even yourself. If you’re current employer is downsizing, remain positive and brief. If your employer fired you, prepare a solid reason. Under no circumstance should you discuss any drama or negativity, always remain positive.
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11 :: Your coworker highlights your mistakes in front of everyone, how do you handle the situation?

Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.
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12 :: How do you evaluate success In Bpo Back Office?

I evaluate success In Bpo Back Office in different ways. At work, it is meeting the goals set by my supervisors and my fellow workers. It is my understanding, from talking to other employees, that the Global Guideline company is recognized for not only rewarding success but giving employees opportunity to grow as well.
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13 :: How did you handle meeting a tight deadline In Bpo Back Office?

Review every deadline you need to meet. Prioritize your projects by deadline and factor in how important each project is. Record your deadlines on a digital calendar or spreadsheet.
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14 :: What are you looking for in a new position In Bpo Back Office?

I’ve been honing my skills In Bpo Back Office for a few years now and, first and foremost, I’m looking for a position where I can continue to exercise those skills. Ideally the same things that this position has to offer. Be specific.
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15 :: What is your greatest professional achievement?

Nothing says “hire me” better than a track record of achieving amazing results in past jobs In Bpo Back Office, so don't be shy when answering this interview question! A great way to do so is by using the S-T-A-R method: Set up the situation and the task that you were required to complete to provide the interviewer with background context (e.g., “In my last job as a Bpo Back Office, it was my role to manage the invoicing process”), but spend the bulk of your time describing what you actually did (the action) and what you achieved (the result). For example, “In one month, I streamlined the process, which saved my group 10 man-hours each month and reduced errors on invoices by 25%.”
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16 :: Tell me about the most fun you have had on the job?

When answering this question, discuss situations where you completed tasks benefitting your previous employers.
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17 :: How long do you want to work for us if we hire you?

Here being specific is probably not the best approach. You may consider responding, “I hope a very long time.” Or “As long as we're both happy with my performance.”
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18 :: How do you think your colleagues at your last job would describe you?

While your CV will say a lot about your work history In Bpo Back Office, the interviewer will most likely look for greater detail with questions such as this. Be positive about previous experience, highlighting your own strengths.
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19 :: What have you done to improve your knowledge In Bpo Back Office in the last year?

Try to include improvement activities that relate to the job In Bpo Back Office. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
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20 :: If you were hiring a person for this job In Bpo Back Office, what would you look for?

Discuss qualities you possess required to successfully complete the job duties.
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21 :: Where do you see yourself in five years In Bpo Back Office?

If asked this question, be honest and specific about your future goals, but consider this:
A hiring manager wants to know
☛ a) if you've set realistic expectations for your career,
☛ b) if you have ambition (a.k.a., this interview isn't the first time you're considering the question), and
☛ c) if the position aligns with your goals and growth. Your best bet is to think realistically about where this position could take you and answer along those lines. And if the position isn’t necessarily a one-way ticket to your aspirations?
It’s OK to say that you’re not quite sure what the future holds, but that you see this experience playing an important role in helping you make that decision.
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22 :: What's been your biggest failure to date?

Describe your biggest failure and discuss what you've learned from it and ideally how you've been successful since because of that lesson.
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23 :: What are your salary requirements In Bpo Back Office?

The #1 rule of answering this question is doing your research on what you should be paid by using site like Global Guideline. You’ll likely come up with a range, and we recommend stating the highest number in that range that applies, based on your experience, education, and skills. Then, make sure the hiring manager knows that you're flexible. You're communicating that you know your skills are valuable, but that you want the job and are willing to negotiate.
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24 :: What other companies are you interviewing at?

Be open and share if you are indeed interviewing elsewhere, but do it in a humble way. This way you don't seem arrogant and the interviewer knows your skills are valued by other companies. This also tends to make them want you more as they know they are competing for your services.
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25 :: What are your personal skills which make you a candidate for the position In Bpo Back Office?

The list of crucial character traits includes patience, tact, and poise, with personal and cultural sensitivity. One needs the ability to work long hours, with much walking and some physical tasks. But the most important trait of all is to love people and to have the desire to care for them.
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26 :: Describe a time where you've failed and bounced back?

Share a story to describe this. For example: "I accidentally made the mistake of telling a customer I could deliver on a solution set on a certain date and then later found out our business partner couldn’t do it on that time. I learned that I shouldn't rush into important decisions and promises like this and that I should always check with my counterparts first before committing to a statement of work."
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27 :: What do you aspire to be?

Discuss your aspirations for the near, immediate and long term. You want to show them you are thinking of making an impact now as well as the future.
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28 :: Describe what a bad work environment would look like to you In Bpo Back Office?

There could be a multitude of things to discuss here: Business ethics (wrongdoing), inconsiderate teammates, non-supportive management, a product that does not do what you're promising customers and so forth.
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29 :: What are three positive characteristics you wish you had?

The key here is to be honest about your wish list but then to describe how you plan on developing or growing those characteristics so that it becomes a reality. For example, I wish I had a stronger work ethic and I am reading a book right now about how to instill a better discipline around getting work done efficiently.
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30 :: What did you major in and why?

Tell them your major and the motivations behind why you chose it and how it's helped to prep your of this potential job.
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