Account Handler Question:
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Your client is upset with you for a mistake you made, how do you react?


Answer #1
Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.

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Tell me why do you want this job As Account Handler?Tell me about a time when you had to make a decision without all the information you needed. How did you handle it As Account Handler? Why? Were you happy with the outcome?