Floor Tech (Floor Technician) Question:
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Your client is upset with you for a mistake you made, how do you react?

Answer:

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.

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How do you think your colleagues at your last job would describe you?Tell me about a problem that you’ve solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?