TSR Question:
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You just called a customer. What are the steps you will follow during the call?

Answer:

When making a call to a customer the call should be directed in the following way.
1. Greet customer politely.
2. Identify yourself to the customer.
3. Make clear the objective of the call
Who you are calling for?
What you are calling for?
4. Give complete information of the product or business you are promoting.
5. Make the customer understand how the objective of the call can be beneficial for him/her.
6. Close in the call with a warm end note.

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