Bilingual Operator Question:
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You are not given the tools you need to be successful. How would you change that As Bilingual Operator?

Answer:

State a business case to your manager / leader as to why you need the tools and make the request for them.

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Your client is upset with you for a mistake you made, how do you react?Give me a specific example of a time when you had to conform to a policy with which you did not agree?