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Why should you recognize and effectively use nonverbal cues and body language?
In many cases, what we say is less important than how we say it or the other nonverbal signals we send out, such as eye contact, facial expression, tone of voice, posture, gesture and touch. Your nonverbal messages can either produce a sense of interest, trust, and desire for connection or they can generate confusion, distrust and pressure. You also need to be able to accurately read and respond to the nonverbal cues that other people send you at work.
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