Diplomacy Question:
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What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them?

Answer:

You should hear that candidate is well-mannered, well-tempered, and reliable when dealing with customers.

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Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality?