Shipper Catalyst Question:
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What is your typical way of dealing with conflict? Give me an example?

Answers:

Answer #1
First, find out what the root of the problem is. Second, determine the best steps to remediation with the best possible outcome. Third, take action to put remediation plans in place.

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Your client is upset with you for a mistake you made, how do you react?Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them?