Tourism Hotel Question: Download Questions PDF
What is moment of truth?
It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.
Download Tourism Hotel Interview Questions And Answers PDF
|Previous Question||Next Question|
|What is product formation?||What is variability in tourism hotel?|