TSR Question: Download Questions PDF
What are the factors that contribute to projecting a positive image of yourself to the caller?
Answer:
In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:
Vocal quality
Vocal tone
Rate of speech
Pitch of the tone
Attitude
Body language
Use of appropriate words
Vocal quality
Vocal tone
Rate of speech
Pitch of the tone
Attitude
Body language
Use of appropriate words
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