Call Center Team Leader Question: Download Questions PDF
What Are The Key Elements of Customer Service in Call Center?
Answer:
Whether you are working at an inbound or an outbound call centre, your job relies on great customer service. Therefore, expect the employer to ask you about key elements of customer service. When answering this question, concentrate on an answer that shows respect for the customer, understanding of the customer's needs, the ability to listen well, meeting the customer's expectations, and serving the customer above their expectations.
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