Call Center Team Leader Question:
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Tell us how would you handle a call from an angry customer?

Answer:

I’d let them express their anger, hear them out, and take note of any key points. I’d make sure to repeat the problems back and find a solution that deals with their problem within company policy. With the confirmation that the problem is solved and the customer is happy, I’d wish them a good day and end the call.

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Explain a time when you had to handle a difficult customer?Tell us how would you handle a high pressure environment?