Call Center Team Leader Question: Download Questions PDF
Tell us how would you address performance issues with your employees?
Answer:
When I have an employee that is struggling, I will first schedule a one-on-one with the employee to see where the issue may be stemming from. Once I have a better idea of what’s causing the performance issue, I will give the employee a detailed plan for them to get back on track. We will then work on the plan together to ensure that they have a better understanding of the performance expectations and execution.
Download Call Center Team Leader Interview Questions And Answers
PDF
| Previous Question | Next Question |
| Tell us have you ever had a conflict with a manager? | Explain me what are your goals as a telemarketer? |