Support Agent Question:
Download Questions PDF

Tell us how well do you work under high pressure/in high stress situations?

Answer:

if the candidate is inexperienced. You’re giving them a chance to show you how they handle stress and difficult situations. Someone who keeps their cool and tries to understand the customer is a good choice. Don’t hire anyone who describes themselves as having a quick temper. Overly emotional personality types aren’t a good fit for customer service positions, although an empathetic personality who can control their emotions can make a great pick.

Download Support Agent Interview Questions And Answers PDF

Previous QuestionNext Question
Can you explain me about an experience where you had to de-escalate a situation with an upset and/or angry customer, and how you handled it?Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense?