Support Agent Question:
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Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent?

Answer:

No, I have never served a customer over live chat before. I am a fast typer though—that’s something that I imagine you need to succeed with live chat in particular.

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Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense?Tell me an example of a time when you identified a problem and advocated on behalf of a customer?