HR Grievance Handling Question:
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Tell me what are the important steps in grievance handling procedure?

Answer:

The important steps in grievance handling procedure are:

i.) Accepting the grievance and acknowledging it
ii.) Carefully listening the problem
iii.) Understanding the redefining the problem to ensure that both the parties are at the same level of understanding
iv.) Gathering the information – all facts and figures .
vi.) Offering the best solution
vii.) Follow up

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