Fresh Telemarketers Question: Download Questions PDF
Tell me suppose you just called a customer. What are the steps you will follow during the call?
Answer:
When making a call to a customer the call should be directed in the following way:
☛ 1. Greet customer politely.
☛ 2. Introduce yourself to the customer.
☛ 3. Make clear the objective of the call
► Who are you calling?
► What are you calling for?
☛ 4. Give complete information of the product or business you are promoting.
☛ 5. Make the customer understand how the objective of the call can be beneficial for him/her.
☛ 6. Close the call with a warm end note.
☛ 1. Greet customer politely.
☛ 2. Introduce yourself to the customer.
☛ 3. Make clear the objective of the call
► Who are you calling?
► What are you calling for?
☛ 4. Give complete information of the product or business you are promoting.
☛ 5. Make the customer understand how the objective of the call can be beneficial for him/her.
☛ 6. Close the call with a warm end note.
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