Support Agent Question:
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Tell me how would you tackle X client complaint?

Answer:

A great resume doesn’t always equal a great representative. Your company has an image it’s trying to project. Look for job seekers whose answers to this question resemble your ideal response. You’re also getting a good look at the job seeker’s analytical skills. Do they come up with a good reply? How long does it take them? Speed is crucial in customer service, particularly if you’re in ecommerce.

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Explain me how do you measure your success as a customer service rep?Tell us what do you enjoy about customer service?