SMM Question:
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Tell me how do you deal with negative comments or a brand reputation crisis?


The way they define ‘crisis’ can tell you a lot about how much experience they have. If they haven’t had a real crisis in their own experience, they should at least be familiar with some famous brand reputation blunders. Dealing with negative comments or reviews properly is vital to this position, ask for examples.

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Tell us what social platforms do you specialise in? Why would these particular platforms be right for our business?Explain what online communities have you managed in the past?