HR Grievance Handling Question:
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Tell me how can a grievance be communicated?


The communication of grievances should be done formally. It can be communicated via:

- A written document
- E-mail.

The organizations which allow the employees to see the top level executives directly with their grievances are called to have “Open Door Policy”. Many of the lower level employees do not find it very comfortable to approach the top executives directly.

The organizations in which the employee is required to talk to his immediate senior about his grievances, who either offers a solution or escalates the grievance are called to have “Step Ladder Policy” for grievance handling.

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