Support Agent Question:
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Tell me an example of a time when you identified a problem and advocated on behalf of a customer?

Answer:

Good customer service reps help customers solve problems, but great customer service reps are proactive about looking for ways to prevent problems from occurring in the first place.

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Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent?Tell us what are your strengths and weaknesses when it comes to interacting with customers?