Retail Store Manager Question:
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Tell Me how Would You Handle an Understaffed Shift?


Unless you are being interviewed for a position with a large department store, it is likely that there will only be one or two sales associates on duty at any given time. As such, when an employee does not report for duty, this can put the store in a bind. Your interviewer will want to know how you would handle such a situation. “I would first contact the employees who were scheduled off that day to find out if they are willing to cover the shift. If not, I would take it upon myself to cover that shift on my own.” This answer not only shows that you have a plan in place, but it also proves that you are dedicated to your job if that plan fails.

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Tell me can you create X with our product? (Or: Sell me that product and a related product.)?What skills can you bring to the retailer?
How have you successfully managed conflict?
When was the last time your plans were disrupted due to an unexpected event? How did you react?
Describe a situation where you were: under pressure; able to influence someone; creative; motivated (and showed it); able to stay calm; decisive etc
How have you ensured quality in the teams you have worked in?
Tell me about a time when you dealt with a difficult customer.?