Telephone Operator Question:
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Share difficult situation you faced? How did you handle it?


During the last year something went wrong with the database system and without the information it was not possible to process caller's requests and complaints. It took the technical department two days to fix the problem. Those two days were particularly difficult since customers called in all day and I could not cater for their requests. I used an apologetic tone, apologized verbally for the inconvenience and called each and every one back once the system was restored.

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Give us short account of your experience in operating equipment particular to the position of a telephone operator?What according to you are duties of telephone operator?