Manager Call Center Question: Download Questions PDF
Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
Answer:
Describe the metrics you use and why. Common metrics include:
☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes
☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes
Download Manager Call Center Interview Questions And Answers
PDF