CCTV Operator Question:
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Please explain about a time you successfully dealt with an angry member of the public?


This question is focused on your ability to encounter anger without becoming emotionally triggered yourself and without resorting to violence. A successful outcome in this context involves pacifying the angry person and resolving the situation. If you’ve ever worked in any kind of customer service role, you’ll have something to share. Just remember to focus on the outcome and what it says about your skills and abilities, rather than getting bogged down in telling a funny (or horrifying) story.

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