Business Strategy Question:
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Lock-in, as described by Hax and Wilde, is achieved when?

Answer:

► A) An organization achieves a proprietary position in its industry.
► B) Customers are tied into long-term contracts.
► C) An industry is dominated by a major player.
► D) Customer preferences are recorded in a CRM database.

A) An organization achieves a proprietary position in its industry

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