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How to handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?


Not every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt to get a callback time so a valuable potential customer doesn't lose out on the great benefits your products can give them.

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Are you comfortable making some cold calls?How to handle an angry call from a customer?