Diplomacy Question:
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How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer?


Applicant should show that they do not let personal ego come in the way of professional behavior. Notice if they can take criticism well and if they see the value of positive criticism.

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How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality?Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level?