Customer Service Question:

How do you handle negative feedback from very angry clients? How do you respond to him/her?

Answer:

Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.


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Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?