Decision Making Question:
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Have you ever faced a situation when you had to take a decision, which did not fall within in your area of responsibility? What decision did you make and how?


Answer #1
Candidate’s answer should show that they know how to take responsibility, that they can make a decision to meet the needs of clients, and that they can make innovative decisions.

Answer #2
When working within Chsrkmer care centre there was a power outage when the systems started again we were unable to skill staff to answer calls. I was told to put the lines back on..I took the decision to delay this until able to have more advisors available as due to skill sets I only had 2 staff.
I had concluded that no service was better than one reduced to give very little service

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Are you good decision maker?How do you react in a situation where you need to take an immediate decision? What process will you follow for decision making in such a critical situation?