Customer Service Question:
Download Questions PDF

Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?


Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.

Download Customer Service Interview Questions And Answers PDF

Previous QuestionNext Question
How do you handle negative feedback from very angry clients? How do you respond to him/her?You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.