Retail Store Manager Question:
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Explain me what previous experience have you had?


Totally standard question, but you want to look for people who are comfortable working in an extremely fast paced environment and enjoy helping people. You should also look for people with standard computer skills. (I say this because, even though basic computer skills seem like basic motor skills these days, you wouldn’t believe how many coworkers I had who did not understand how to work any of our point of sale software for the duration of their employment.)

For most sales associate positions, I don’t think those you hire need to have any previous experience in retail. I also don’t think, depending on your brand, they even necessarily have to have any real experience. We all start somewhere, and if the person you hire has the right natural abilities, it doesn’t matter what they did beforehand; you were going to train them anyway. Sometimes it’s even a bonus to hire raw talent because you can mold them into the perfect employee for your brand.

Regardless, though, you need to be looking for people who can multitask, move and think quickly, and are willing to do as much as it takes to please a customer. These are three critical features to a good retail worker. You cannot hire someone who doesn’t have all three of these.

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What skills can you bring to the retailer?
How have you successfully managed conflict?
When was the last time your plans were disrupted due to an unexpected event? How did you react?
Describe a situation where you were: under pressure; able to influence someone; creative; motivated (and showed it); able to stay calm; decisive etc
How have you ensured quality in the teams you have worked in?
Tell me about a time when you dealt with a difficult customer.?
Tell me what do you feel is the key role of a retail manager?