Marketing & Online Customer Support Question: Download Questions PDF
Explain me what customer service means to you?
Answer:
Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy.
What to look for in an answer:
☛ Approachable personality
☛ Understanding of the role
☛ Passion for customer service
To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
What to look for in an answer:
☛ Approachable personality
☛ Understanding of the role
☛ Passion for customer service
To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
Download Marketing & Online Customer Support Interview Questions And Answers
PDF
| Previous Question | Next Question |
| Explain me how Would You Handle Complaints As A Customer Service Representative? | Explain me what Are Your Biggest Strengths In Customer Service? |