Case Manager Question: Download Questions PDF
Explain me how do you handle upset clients?
Answer #1As with any occupation, you will likely be faced with an unsatisfied client at some point. In these cases, you will need to draw upon your professional abilities to communicate and resolve the issue. With these types of case manager interview questions and answers, relate a brief description of what happened and how you handled it. If you do not have previous work experience, provide a scenario that shows how you might resolve a conflict with an upset client.
Answer #2You listen to the client, you digest the clients concerns and objections, you empathise and then you try to address them quietly as much as you can
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