Case Manager Question:
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Explain me how do you deal with working with clients who may have committed criminal or unethical acts?

Answer:

As a case manager at a criminal defense firm, I have been the first point of contact for many types of clients, including those accused of heinous crimes. However, no matter what insights my knowledge of the case gives me as to the potential truth of those accusations, my job is to help these people get the best possible access to the representation provided to them by law. Doing the best possible job means establishing good rapport with the client, with tact and sensitivity.

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