Support Agent Question: Download Questions PDF
Explain me about a time where you have used feedback of your performance from a supervisor, colleague, or customer in order to make a change for the better?
Answer:
One time, a customer criticized a tone that I used with her. At first I thought that she was just saying that because she wanted to criticize someone. But then, after she left I sort of started examining myself. I realized I was kind of having a rough day, and that my tone might not have come off as friendly as I had intended it. I perked up, and spent the rest of the day making sure to not transmit any negative energy onto my customers.
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