Protocols Officer Question:
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Explain me about a time when you successfully dealt with an angry member of the public not with physical force, but with only your words?

Answer:

Draw from your past experience to describe how you have dealt with a similar instance. The interviewer is getting a sense of how you respond to security threats.

"Before entering into the security field, I worked in customer service jobs. It allowed me to hone my people skills and learn to communicate effectively. In my last position as a retail security officer, a customer got extremely upset. She began yelling and damaging clothing displays. I allowed the woman to explain herself and voice her concerns. Then, I assured her that the matter would be handled, but the best way to get the issue resolved was by remaining calm and discussing the situation with the store manager."

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Explain me what major challenges and problems did you face at your last position?Basic Protocol Officer Job Interview Questions: