Citi Bank Question:
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Explain me about a situation where you had to deal with an angry customer?


Customer service skills are essential for any frontline banking job. Your example should display good listening skills, the ability to clarify the customer's needs and to respond with patience and empathy.

Show how you develop positive customer relationships by trying to meet the customer's expectations and taking responsibility for the customer's satisfaction.

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Explain me what made you decide to work for this bank?Please explain what was the work environment like?