Female Sales Officer Question:
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Do you have experience facing a difficult client?


Once a lady came over when I was at Macy's cosmetics section. She asked for a skin product that could conceal dark spots. I guided her accurately based on her skin type. She came back after five days later with the product seal opened and bottle half used and claimed a refund. I handled her tactfully by explaining various seasonal factors affecting / resisting dark spot treatment. She ended up in buying a booster product to support the action of previous cream and left the store quite happy.

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