Teamwork Question:
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Described about a situation where someone was performing badly in your team?

Answer:

As part of my regular team monitoring, I assess all advisers call quality in order to measure them against the relevant DRIs. When reviewing calls for one adviser, I noticed a trend where the adviser was quite abrupt with callers. I scheduled a meeting in private with that adviser, which I prepared for by reviewing supporting information (including their performance statistics for the month).

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Which difficult obstacle that you had to overcome recently at work?Described an example of your behavior?